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Fequently Asked Questions

Here we have compiled a list of questions that our customers ask us on a regular basis. If your questions is not listed below, please contact us and we will be happy to help (along with adding your question to this page!)

Are my goods insured with you?

Yes they are, we hold Public Liability Insurance for 1million and Goods in Transit Insurance for 10,000.

How many men do I need?

Normally 2 men will be enough for a house move although 3 men will speed things up a little. For moves in flats and office moves we recommend 3 removal men.

How is the removal service charge calculated?

The fee's are based on a tier system charged is hourly blocks. 1 minute to 60 minutes is an hour, 61 minutes to 120 minutes is 2 hours, 121 minutes to 180 minutes is charged at 3 hours and so on. Timing begins when the van arrives at the premises and ends once the final item has been unloaded at the destination address.

Do you give discounts to students?

A 10% discount is given to any student holding a current, valid and up to date student NUS card.

How long will the removal service take?

This is a common question that we have no means of answering accurately. You can try and take a rough stab in the dark but you rarely get it right. A removal service has many variables to take into account such as the access at both properties, if any doors need to be taken off and put back on again, any furniture that needs dismantling, washing machines un-plumbing, how many flights of stairs need to be climbed at both locations, the drive in between the two properties and how many trips are needed. The list goes on so all we can say is once you book us for a time, we will arrive and carry on working for however long it takes until your move is complete.

Are my pets able to travel with us?

Sadly we are not able to transport any animals in the van. Alternative arrangements will need to be made to have your pets delivered to your new address.

Can I travel in the van with you?

If you book a 2 man removal service then you are more than welcome to travel with us in the extra seat. However, a 3 man service will occupy all seats so you will need to travel separately.

Can you give me a receipt?

Please provide us with your email address and receipts or invoices will be mailed to you within 1 business day. If you don't have an email address then we will send you one in the post.

My company needs a written quote/invoice, can I have one?

That's fine, just let us know what name/company name and address to make the invoice or quote out to and we will email or post this out to you.

What methods of payment do you accept?

We accept cash, bank transfer, PayPal and Card Payment. Current cards we accept are credit and debit cards from Visa, MasterCard, American Express and Diners Club.

What happens if I don't have enough money to pay?

Booking a service that you don't have the means of paying for is a criminal offence. Should this occur for any reason, the driver will remove some of your belongings as a deposit. You will receive the goods back once the removal bill has been settled in full. You can either pick up your belongings from our office in person or we can deliver these to you for a charge.

Do you provide any storage?

We have limited space for smaller items that can be stored. A bespoke rental fee can be agreed depending on timescale and availability. If you have a large amount of items needing storage we would recommend the big storage places such as Big Yellow.

Do you supply packing material?

Not directly but highly recommend Tea Crate Packaging. They supply discount packing materials such as bubble wrap and boxes. Your discount is automatically applied when you click the link.

Should I empty my drawers?

Drawers and cupboards should always be emptied and their contents packed up in relevant boxes and containers. Items can be damaged if not packed properly and your drawers have the potential of breaking if attempted to transport whilst fully loaded.


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