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Terms & Conditions

Any removal work carried out by Ravenhill Removals is bound by the following Terms & Conditions.
Upon acceptance of a removal service with Ravenhill Removals, you the customer, agree to these Terms & Conditions with no exception

  1. There is a minimum charge of 65 for 2 men and 80 for 3 men removal services for the first hour in Sheffield. After the first hour, we charge appropriate hourly rate in 1 hour blocks
  2. Removal services to cities outside of Sheffield will be charged for the time taken to travel to destination and back to our base in Sheffield
  3. Removal services carried out in other cities are subject to a higher 1st hour charge to cover diesel and travelling time. The charges will be discussed between the Customer and Ravenhill Removals prior to the job being booked.
  4. Arrival time on any job is estimated. We will do our best to be on time, but there might be delays caused by circumstances out of our control. ( e.g. weather, traffic... ) We do not accept responsibility for any customer loses due to out of our control pick-up/delivery delays
  5. All payments must be made upon job completion unless otherwise agreed with Ravenhill Removals prior to the removal service
  6. We do not accept responsibility for damaged or lost property after job is complete and payment is completed
  7. All goods in transit are insured for 10,000. Any claim which exceeds this amount is non-refundable
  8. It's the customers responsibility to provide parking ( reserve a space for the van outside of property before our arrival or arrange a suspension or permit where necessary with local council) If there is no pre-arranged parking and our van receives a ticket, it will be the customers responsibility to pay the fine to the driver at the end of job
  9. It's the customers responsibility to pack everything properly. We do not accept responsibility for damage or breakage caused by poor packing
  10. It's the customers responsibility to dismantle before our arrival any unit, system, furniture and beds, unless a packing service has already been negotiated with us
  11. If any unit, system, furniture and beds requires us to dismantle before transportation, it's the customers responsibility to reassemble at the destination unless otherwise negotiated with us
  12. It's the customers responsibility to keep safe any screws, bolts, fixings etc. We do not accept responsibility for any missing fixtures and fittings
  13. It's the customers responsibility to make sure that all items will fit in the new premises. (e.g. wardrobe, bed, sofa etc.) We are not insured for removing any doors or making new entrances to the premises
  14. It's the customers responsibility to ensure that all carpets, wallpaper, woodwork etc. is appropriately protected prior to our removal of your items. We do not accept responsibility for any damage to decorating, flooring etc. due to inappropriate or lack of protection methods
  15. If any delay is caused by the customer ( e.g. everything is not packed, waiting for keys, incorrect address, etc. ) we reserve the right to add an extra cost to the final bill
  16. If the customer changes or cancels the booking after it is already confirmed, the customer will be charged 50% of the confirmed amount. If you change or cancel the booking within 24 hours before the job, you will be charged in full
  17. We reserve the right to change or cancel any bookings
  18. No staff abuse will be tolerated. If the driver is forced to terminate a job because of abuse from a customer, the customer will still be charged in full
  19. We reserve the right to charge a higher fee for work carried out on weekends, bank holidays and unsociable hours
  20. All invoices must be paid within 10 days of issue date. We reserve the right to charge administrative fees for late invoice payments

 

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