Terms and Conditions

Terms & Conditions

Please familiarise yourself with the Terms & Conditions of Ravenhill Removals before booking a removal service

Costing

1. For fixed price jobs, the cost of the removal service is tailored to the customers requirements, depending on the number of vans needed, the number of removals operatives, any extra services such as packing and disassembly along with distance to the new address
2. Fixed priced jobs will incur additional fees if any extra tasks are requested on the day, or any unforeseen circumstances such as removing and rehanging doors
3. For jobs on an hourly rate, the bill is worked out in block hours. This means for anytime up to 60 minutes is billed as 1 hour, then anyitme up to 120 minutes is billed at 2 hours, and so on. (So a job lasting 140 minutes would be billed as 3 hours)

Deposits

4. A deposit is required to secure your moving date. This is priced at £250 per van, or 50% of initial cost for long distance work, whichever is the greater of the 2 sums.
5. Should you need to postone or cancel your booking, the deposit is refunded according to the following criteria:
• 96 or more hours’ notice: Full Refund
• 72 hours’ notice: 75% Refund
• 48 hours’ notice: 50% Refund
• 24 hours’ notice: 25% Refund
• Same day: No refund
6. Dates are reserved on a first come, first served basis. If you fail to pay your deposit in time, you may lose your date to another paying customer
7. Ravenhill Removals reserve the right to cancel or change any bookings

Payment

8. Payment of remaining balance is required in full once our team have completed your work and before they leave your property.
9. Unfortunately cheques are no longer accepted as payment, however, we welcome customers paying by bank transfer, cash, card or PayPal.

Invoices

10. We have a maximum limit of 3 working days on the payment of any invoices.

Costs for Late Payments

11. Outstanding invoices and payments will adhere the following charges;
    a) Longer than 10 working days - 10% charge
    b) Longer than 20 working days - 20% charge
    c) Longer than 30 working days - 30% charge
    and so on. . .
12. If we don"t receive a reply from phone or email, an administrative charge of £25 will be added per letter posted

Job Start Time

13. Any start time is estimated. Our drivers will do their best to arrive on-site at the booked time, but cannot be held responsible for circumstances out of their control (e.g. Bad weather, heavy traffic, vehicle break downs and so on), which affect the start or delivery time and cannot be held responsible for any customer losses due to matters out of their control

Job in Progress

14. It is the customers responsibility to ensure either they or a third party are present during the removal service to guarantee the correct items are moved from the premises and delivered to their rightful place at the new address. We do not accept responsibility for any items mistakenly taken, left behind or moved to the wrong place due to the absence of the customer or customers representative

Insurance

15. All goods in transit are insured for up to £10K per van. Any claim which exceeds this amount is non-refundable
16. Our removals contractor indemntiy insurance policy validate claims for up to £1Million
17. We do not accept responsibility for damaged or lost property after the job is complete and the team have returned to base. Any discrepences need to be addressed with the crew foreman while the job is in progress and the removal team still on site.
18. Our insurance is only valid when our company is the sole moving contractor. If another company has started the job, for example, loading a storage unit, or items have been shipped in from overseas, then the insurance for your belongings would need to be arranged through the original moving contractor.

Parking

19. It's the customers responsibility to provide parking (reserve a space for the van outside of property before our arrival or arrange a suspension or permit where necessary with local council. If parking needs to be paid for, this is chargeable to the customer) If there is no pre-arranged parking and our van receives a ticket, it will be the customers responsibility to pay the fine to the driver at the end of job

Packing & Assembly

20. It's the customers responsibility to pack everything properly and ensure any furniture or items are protected accordingly (i.e. bubble wrapped vases, lamps, table tops, dining chairs, flat packed furniture and so on). We do not accept responsibility for damage or breakage caused by poor packing or inappropriate protection
21. It's the customers responsibility to dismantle before our arrival any unit, system, furniture and beds, unless a packing and/or dismantling service has already been negotiated with us
22. If any unit, system, furniture and beds requires us to dismantle before transportation, it's the customers responsibility to reassemble at the destination unless otherwise negotiated with us
23. It's the customers responsibility to keep safe any screws, bolts, fixings etc. We do not accept responsibility for any missing fixtures and fittings

Size of Items

24. It's the customers responsibility to make sure that all items will fit in the new premises. (e.g. wardrobe, bed, sofa etc.) We are not insured for removing any doors or making new entrances to the premises

Protection

25. It's the customers responsibility to ensure that all carpets, wallpaper, woodwork etc. is appropriately protected prior to the removal of your items. We do not accept responsibility for any damage to decorating, flooring etc. due to inappropriate or lack of protection methods

Delays

26. If any delay is caused by the customer (e.g. everything is not packed, waiting for keys, incorrect address, etc. ) we reserve the right to add an extra cost to the final bill to cover loss of earnings on next job bookings

Abuse

27. No staff abuse will be tolerated. If the driver is forced to terminate a job because of abuse from a customer, the customer will still be charged in full

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